Job Details
Description
Introduction
Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Customer Care Specialist Work from Home opening with HealthTrust Workforce Solutions today and find out what it truly means to be a part of the HCA Healthcare team.
Benefits
HealthTrust Workforce Solutions, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
- Free counseling services and resources for emotional, physical and financial wellbeing
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more
- Consumer discounts through Abenity and Consumer Discounts
- Retirement readiness, rollover assistance services and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
We are seeking a Customer Care Specialist Work from Home for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!
Job Summary and Qualifications
JOB TITLE Customer CARE Specialist
GENERAL SUMMARY OF DUTIES
The Customer Service Specialist will be responsible for providing outstanding customer service for all incoming calls from internal and external customers. This position will also ensure proper follow up with DHPs that have been sent electronic applications. This position serves customers by determining requirements; answering inquiries; resolving problems and fulfilling requests while maintaining database integrity in the Staff PM System. This position will also be responsible for assisting the Data Entry/Reporting team in monitoring and effectively maintaining the volume of all DHP Credentialing mailboxes.
SUPERVISOR Credentialing Manager
SUPERVISES None
ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:
Answers incoming inquiries from DHPs, Facilities and Agencies by clarifying desired information; researching, locating, and providing essential information
Resolves problems by clarifying issues; researching and exploring answers and determining alternative solutions
Escalates unresolved problems to immediate supervisor for resolution
Fulfills Facilities requests for credentialing by sending credentialing packets or links to all DHPs entered in Inventory Log
Accurately record all follow up activities in Inventory Log (Follow up and Sent to Facility)
Follow up on a via phone and email to DHPs that do not respond to initial credentialing requests
Notify facilities on a monthly basis of DHPs that do not respond to credentialing requests
Responsible for entering basic DHP information in Staff PM for DHPs requesting access to participating eDHP facilities
Follow up on non responding DHPs that have been sent a ling and not submitted credentialing application
Act as a backup to data Entry/Reporting team in monitoring and effectively maintaining the volume of all DHP Credentialing mailboxes.
Maintains set production and quality standards
Maintains accurate records of all files in Staff PM; records all activities in the diary
Creates ad hoc reports as requested
Maintains privacy and confidentiality (intentional or unintentional) of company and employee information in verbal, written, and electronic form. Limits access to all information to job-related on a need to know basis
Participates in special projects as needed and performs other duties as assigned.
Notifies respective Supervisor of problem-causing trends on items needing attention
KNOWLEDGE, SKILLS & ABILITIES This position requires the following minimal requirements:
Excellent customer focus and customer service skills
Outstanding Listening and phone skills
Excellent oral and written communication skills
Ability to build relationships with internal and external customers
Strong people skills, interpersonal savvy and problem solving skills
Ability to multi-task and prioritize
Ability to work well within a team environment and independently
Strong knowledge and experience with Microsoft Office, Outlook, Excel, general office products
Ability to learn new software programs
EDUCATION High school education or GED Equivalent Required
EXPERIENCE One to three years in a related field.
CERTIFICATE/LICENSE None
PHYSICAL DEMANDS/WORKING CONDITIONS
- Requires prolonged sitting. and exerting up to 10 lbs force occasionally
- Requires and some bending, stooping, and stretching
Require eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.
Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports.
Require dexterity to type at least 60 WPM
Experience with Microsoft Office, Outlook, Excel, general office products
Work is performed in an office environment and involves frequent contact with staff and the public.
What qualifications you will need:
Are you looking for a healthcare career that offers opportunities for personal and professional growth? Look no further than HealthTrust Workforce Solutions. At HealthTrust, we believe that healthcare is all about people - those who provide it and those who receive it. As a wholly-owned subsidiary of HCA Healthcare and a preferred partner to thousands of top-performing hospitals, we are the largest managed services provider in the healthcare industry. With over 28,000 professionals placed in healthcare roles each year, we take pride in expanding skill sets, broadening career horizons, providing economic stability, and cultivating personal growth. Join us and pave the way for a fulfilling healthcare career.
HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Across HCA Healthcares more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.
Together, we uplift and elevate our purpose to give people a healthier tomorrow."- Jane Englebright, PhD, RN CENP, FAAN
Senior Vice President and Chief Nursing Executive
If you find this opportunity compelling, we encourage you to apply for our Customer Care Specialist Work from Home opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.