Job Details
The Property Maintenance Coordinator works with our clients and vendors to complete repairs and maintenance in occupied single family rental homes. In this role, you will call vendors, manage repair jobs from start to finish, and ensure work is completed accurately and timely to meet client deadlines.
***Those with previous experience in the service industry, customer service, call centers, and retail are highly encouraged to apply.
Responsibilities:
Manage individual repair jobs from start to finish to ensure the appropriate vendors are selected and excellent results are delivered
Ensure quality control standards are being met by vendors
Submit job results to client teams
Ensure timely completion of work to meet client deadlines by obtaining updates and communicating updates to clients or residents via phone, email spreadsheets, vendor portals, etc.
Promote a positive image of ZVN to clients and contractors through professionalism and communication
Stay informed of industry pricing and standards, client portals/systems, and internal systems and technology
Assist with one-off projects or tasks as needed by clients and team leads and manager
Other duties as assigned by management
Qualifications:
Knowledge of construction or general rehab/repair is extremely helpful
Strong computer skills including email, data entry, typing, spreadsheets, and the ability to learn and operate new vendor portals
Knowledge of basic office administration skills
Excellent verbal and written communication skills required
Strong problem-solving skills and the ability to think outside the box
Strong attention to detail, organization and time management
Good negotiation and conflict management skills
Must have the ability to sit at a desk and work on a computer for extended periods of time.
Team player and ability to adapt in an ever-changing industry
The ability to multi task in a fast paced environment
The ability to work well under pressure
Ability to work either Monday through Friday, 8am to 5pm EST - or - 11 am to 8pm EST, with some weekends as needed. Flexibility in schedule is preferred, overtime available.