Job Details
e&e is seeking a Project Manager for a remote contract opportunity in Harrisburg, PA!
The Project Manager (PM) will be responsible for overseeing the legal case management system implementation and change management initiatives for legal offices.
Responsibilities:
Phase 1: Documenting current process and ways to improve it via future solicitation of the new legal case management system SaaS
1.Attending agency briefings to understand user needs and business requirements for a complete understanding of current system and business processes and gather information on future needs.
2.Meet with staff to understand the business and programmatic processes. Capture each step of the business process workflows, reporting, and analysis for each agency. Works with employees and business process owners to understand all process steps.
3.Leads the agency in identifying business requirements for a new legal case management system and manages the process of selecting a new service. Develops evaluation criteria for the SaaS proposals by various vendors.
4.Identifies possible software companies, schedules software demonstrations, and reviews available services.
Phase 2: Implementation of new legal case management system SaaS
1.Works with the selected SaaS vendor to implement software, including developing and conducting end-user training
2.Works with internal and external stakeholders, including OGC senior leadership, OA IT, and SaaS vendor, to troubleshoot internal issues and escalate as appropriate.
3.Develops policies and procedures related to SaaS solution; creates online user guides and desk manuals, FAQs, and standard operating procedures. Responsible for the ongoing creation of process documentation for use by all system users to include setup for any customized configurations within the system at each site.
4.Develops a communication strategy for affected employees, training, and ongoing support under the new software.
5.As new standards are developed, provides updated training manuals, and develops and conduct trainings when needed.
Phase 3:Evaluate post implementation
Conduct evaluation of new legal case management system for improvements and continue to monitor and troubleshoot issues as they occur.
Requirements:
Project Management Professional Certification. Required
Experience in project management techniques from pre to post implementation of new software. Required
Develop analysis models to inform business decisions experience. Required
Develop a PowerPoint presentation of report findings, conclusions, and recommendations. Required
Experience with government solicitation processes. Required