Job Details
** Service Delivery Manager**
81946 **Job Summary**
Utilizes advanced technical and operational expertise to develop innovative solutions which deliver effective IT Services that meet day to day and strategic needs of the business.
**Job Qualifications**
Required:
Bachelors degree and 5 or more years of experience in the information technology area
OR
Zurich Cybersecurity Technician Apprentice, including Associate Degree and 6 or more years of experience in the information technology area
OR
High School Diploma or Equivalent and 7 or more years of experience in the information technology area
AND
MS Office experience
Knowledge of information technology operations
Preferred:
Experience IT professional with hands-on knowledge in managing and delivering application, infrastructure, and networking projects.
Strong written and oral communication skills to bridge the gap between business and IT
Ability to get at the root cause of business issues or inquiries and promptly work towards delivering a solution to the challenges and owning the process.
Strong customer service, technical change management, quality control skills and knowledge of SDLC
Flexible and able to be hands-on when required for projects related desktop support, networking, AV or infrastructure
Responsible for the effective operational delivery of core IT Services to all business partners within own area of responsibility:
Datacenter
Infrastructure
Network
Workplace
Application
Security
Develop, maintain application and system documentation.
Develop content and deliver application end-user application training and best practices.
Utilizes advanced technology and collaborative skills to provide service design expertise for the introduction of new solutions and services in support of the Business strategy
Effective collaboration with all peers and partners (internal & external)
Acts as an escalation point for IT services within own domain
Proactively monitor systems availability/performance and takes adequate actions for problem prevention in own area of responsibility
Maintain methods, tools and standards to ensure service availability and performance
Provide technological input to long-term technology strategies, implementation and operation
Supports business projects in planning stages to ensure consistent design and implementation within the existing (planned) infrastructure
Demonstrates the positive impact of the service improvement programs through effective use KPI's
Educate and trains new employees and employees from other functions **Job Accountabilities - Key Accountabilities**
A future with Zurich
Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500. Our growth strategy is not limited to our business. As an employer, Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers expectations. Zurich is committed to providing a diverse, inclusive and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich. We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition. If you are interested in a job opportunity, please advise if you require an accommodation, so we can work with you to provide a more accessible process.
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