Job Details
The call center -- outbound market research interviewer collects data for research or polling purposes over the phone. THERE IS NO TELEMARKETING or quotas for performance. The call center is small and the employees are able to form friendships in a relaxed environment.
Interviewers typically work Monday through Thursday 10AM to 8: 30PM, accrue 40 hours for the week and enjoy three-day weekends. Some interviewers work part-time, showing up to work later in the day, according to their own schedule, and work as many or as few hours as they want or need. Additional hours are available on Fridays between 10AM and 5PM for those looking for additional hours. No Saturday or Sunday hours.
PRIMARY DUTIES/RESPONSIBILITIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Conducting outbound market research or public opinion polling interviews with the general population, or people working in specific jobs as required by the project
Being able to successfully read in English survey questionnaires over the phone to prospective survey respondents
Collect data using simple point-and-click computer applications to record data collected during the interview.
Ability to make successful outbound calls to strangers and handle rejection of participation in a given market research or public opinion polling project
QUALIFICATIONS
Minimum:
High school diploma, GED, or relevant work experience
Prior experience using a computer keyboard and mouse; typing skills a plus but not required
Preferred:
Prior call center experience preferred although not required
Enthusiastic and personable, with the ability to adapt and thrive in constant change
Previous telecommunications experience
Bi-lingual in English and another language a plus but not required
OTHER REQUIREMENTS (SKILLS, ABILITIES, CHARACTERISTICS):
Exceptional listening skills and attention to detail
Able to think, reason and react quickly in order to formulate solutions and provide personalized
Able to demonstrate empathy over the phone
Able to consistently handle a large volume of calls, deal with stressful situations, and remain calm under pressure
Courtesy, tact, and diplomacy are essential elements of the job. Must be capable of dealing calmly and professionally with different personalities or individuals from diverse cultures
Superior verbal communication skills. Must have the ability to converse intelligently, clearly and understandably over the telephone with clients and co-workers. This requires a pleasant and professional tone and demeanor, good speaking articulation, rate of speed, and ability to be clear and concise.
Able to work independently, with minimum supervision, in a fast-paced environment
Able to quickly gain knowledge and understanding of survey instruments or questionaires
Strong organizational skills that enable multiple tasks to be balanced
Independent decision-making ability within defined guidelines
Adapts quickly to change and remains flexible
Able to maintain positive team spirit and communication
ADDITIONAL INFORMATION
Positions available for Veterans, disabled, or those previously on unemployment or other government assistance.
SUPERVISORY RESPONSIBILITY: None
PHYSICAL REQUIREMENTS:
While performing the duties of this Job, the employee is required to work in a normal office environment.